Customer Satisfaction and Enhanced Profitability - Assignment Example

Faced with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market.... Faced with cut throat competition, the telecommunications industry has been regarding customer satisfaction as a necessity for surviving in the market.... Introduction Quality is regarded as one of the key factors in creating worth and also in influencing the satisfaction of customers.... With the dramatic entry of a large number of new service providers in this sector offering a wide variety of product and services the need to compete with each other have caused them to ensure optimal satisfaction of customers in terms of their products and services....

This paper "customer satisfaction and the Client Retention" is being carried out to evaluate and present Customer Service Software and how it provides tools used in enhancing customer service.... Many studies indicate the correlation between customer satisfaction and organizational profitability.... Customer service entails all the activities that enhance high-level customer satisfaction by ensuring the services and the product meet the customer expectation, and it enhances income and revenue generation....

A lot of companies have invested significant resources in developing the quality of customer service in their companies in order to increase customer satisfaction and increase the level of customers who become loyal to the company.... The author states that customer service enhances customer satisfaction which builds a long term relationship with customers.... A wide array of research has clearly linked high-quality customer service to customer satisfaction which apparently is important for building an organization's profitability....

Marketing is about building up customer.... In an increasingly competitive world, the marketing strategy that a firm pursues in order to promote its products or services is important because this strategy can have a very substantial impact on the bottom line of the firm.... ... ...

The paper "Relationship between customer satisfaction and Customer Loyalty " states that over the past few years, a rapid growth has been experienced in the service industry and there has been a continuous increase in terms of demand for high quality services.... Such approaches enhance employee satisfaction, productivity and loyalty in line with the value of services and products deliver, thus promoting customer satisfaction and loyalty, which in turn enhances the profitability and growth of the organization....

A wide array of research has clearly linked high-quality customer service to customer satisfaction and customer loyalty, which apparently are important for building an organization's profitability (Oliver, 1997; Bloemer & Odekerken-Schroder, 2002; Yu, Shean-Yuh, & Yu-Yi, 2011).... lot of companies have invested significant resources into developing the quality of customer service in their companies in order to increase customer satisfaction and increase the level of customers who become loyal to the company....

The coursework "Exceeding Customer Expectations and Achieving customer satisfaction and Retention in the Current Climate" describes why customer satisfaction is crucial and how customer satisfaction and retention can be achieved in today's competitive environment.... Nonetheless, research shows that there is a difference in customer expectations and customer needs and both hold different meanings when applied to the concept of customer satisfaction (Hill et al, 2007)....

iterature ReviewGlobalisation and competition of the banking sector are compelling various banks in the United Kingdom to enhance profitability and productivity.... In addition, the banks are using the technique to attract new clients in order to promote profitability and market share (Consoli, 2008).... Adoption of the practices in the United Kingdom has enhanced service provision in various aspects of banking in the country (Buttle, 2009).... The paper "customer Relationship Management in the Banking Sector " is an outstanding example of a management research proposal....