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Hospitality Industry related paper - Essay Example

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Hospitality Industry related paper

(AAA Tourism 2004)
Vallen and Vallen (2001) observe that ratings and audits for hotels can be a subjective business. He points out that in some countries where the rating systems are handled by the government, there is a great possibility that bribery, politics, and trade association bickering will affect the rating of an establishment. The Star Rating system RACV endorses is handled, not by the government, but by a private enterprise - the AAA Tourism group. This is much akin to the system adopted by the Americans - who use ratings from enterprises such as the American Automobile Association and Mobil. This has the effect of avoiding the political influence of a governmental rating system. The auditing for AAA Tourism's ratings is done by local assessors. Vallen and Vallen further note that local assessors have a tendency to be subjective in their ratings. They observed that these assessors usually award full points for the mere presence of amenities and not the quality of such. In comparison, the guidelines stipulated by the AAAT have a rigid point system that relies heavily on the quality of existing amenities. From observation it may be said that these guidelines serve to mitigate such biases.
One point in the assessment process of AAAT that raises questions is t ...Show more


The Royal Automobile Club of Victoria, or RACV, started in December of 1903 through the efforts of a group of motorists who decided to band together to promote the interests of motor vehicle owners and enthusiasts (AAA Tourism, 2003). Its primary goal was the welfare and information of the motoring public on diverse issues such as safety, auto information, and leisure…
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