StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

HR Training Class - Term Paper Example

Cite this document
Summary
A needs assessment is an evaluation that is aimed at identifying shortfalls or inadequacies that hinder maximum productivity in a system (Besharov & Cottingham, 2011). The assessment is necessary to in order to realize efficiency. The new training plan for customer service has…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER96.8% of users find it useful
HR Training Class
Read Text Preview

Extract of sample "HR Training Class"

Download file to see previous pages

This is a serious consideration based on the current trend of decreasing sales. Customers are moving to new retail store departments to avoid our long and slow moving queues. The new employees will undergo training in product placement and arrangement within our outlet. This should be able to encourage placing common commodities at easily reachable spots while less demanded goods at distant yet strategic locations. This encourages the ease of shopping and time saving for our customers (Besharov & Cottingham 2011).

The product knowledge gap is another factor and has been our undoing for some time. This was enhanced by the high staff turnover and we lost our best employees to the competitors. The new training will emphasize familiarity not only with our products/ services, but an emphasis will be laid upon our staff knowledge of mission, goals, objectives and vision. This will provide a sense of direction and responsibility in the workforce. Reducing the knowledge gap is necessary in ensuring our employees assist customers in decision making at the store.

Customer care would be nothing if we do not take advantage as an organization. The training intends to benefit from employees who are able to carry out opportunity sales thus encouraging customers to spend while increasing our sale turnover. The final consideration is in terms of conflict resolution. The training will equip our employees with the skills necessary in handling all manners of contentious issues related to customer experiences. Over the last year we have paid for damages and lawsuits in a variety of cases thus experienced a substantial reduction in our net income.

We intend to control such negligent cases. The overall aim of the training is to enhance full dedication to work by the employees in an environment that supports, encourages and rewards their effort. During the training some interventions will be established to intensify the employees’ performance including effective team building,

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“HR Training Class Term Paper Example | Topics and Well Written Essays - 1250 words”, n.d.)
HR Training Class Term Paper Example | Topics and Well Written Essays - 1250 words. Retrieved from https://studentshare.org/human-resources/1668676-hr-training-class
(HR Training Class Term Paper Example | Topics and Well Written Essays - 1250 Words)
HR Training Class Term Paper Example | Topics and Well Written Essays - 1250 Words. https://studentshare.org/human-resources/1668676-hr-training-class.
“HR Training Class Term Paper Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/human-resources/1668676-hr-training-class.
  • Cited: 0 times

CHECK THESE SAMPLES OF HR Training Class

The strength fitness class

t is stated that to go for a one-credit class is as boring as attending the college.... But the individual teaching me in the strength fitness class is professionally certified for he knows how to inculcate motivation in the students in the morning class.... hellip; The author of the text comments on the inculcating motivation in students during the fitness class.... However, the individual teaching mein the strength fitness class is professionally certified for he knows how to inculcate motivation in the students in the morning class....
5 Pages (1250 words) Essay

Delay Second-class Mail Delivery

The paper "Delay Second-class Mail Delivery" tells us about Saudi Post.... The priority is always given to the first-class mails because of the service promised.... However, it is also necessary to understand that the second-class mails also need to be delivered within the stipulated timelines.... The focus should never be restricted to only first-class mails because the other regular mail is neglected and piled up.... Another challenge that prevents the timely delivery of mails could be that the employees do not follow up on the second-class mails in time....
9 Pages (2250 words) Essay

How do the HRM practices at Great Wall fit together strategically

Training Great Wall knew that for the organization to raise its profile to world class it would have to invest in training its staff to meet those world class standards.... To delineate how Great Wall's HRM practices fit together strategically we observe its practices with regards to the HR's four functions, namely: recruitment, training, rewards and staff retention.... To delineate how Great Wall's HRM practices fit together strategically we observe its practices with regards to the HR's four functions, namely: recruitment, training, rewards and staff retention....
4 Pages (1000 words) Case Study

Roast Plc - the UK Coffee Chain

Before shops are given a fresh look to make them more attractive, it is essential to decide which class of the customers, the company wants to target at – such as business class or young couples who want to pass leisure time or ‘as a local community store working closely with neighbourhood partners as Pete points out.... Product positioning will also help decide advertising campaign and brand positioning keeping in mind the targeted class of customers using scarce resources most judiciously....
7 Pages (1750 words) Research Paper

Human Resource Management and Development

He gave informative insight various aspects of HRM including recruitment, training and development, promotions, and salaries and benefits.... (YAHOO Finance, 2008) Siemens carries out workforce planning which is similar to that of National Grid, as outlined in the Case "Developing skills in a large organization through training and development".... Workforce PlanningSiemens carries out workforce planning which is similar to that of National Grid, as outlined in the Case "Developing skills in a large organization through training and development"....
6 Pages (1500 words) Case Study

Human Resource-Staffing or Talent Management

eveloping a talent inventory for the most promising individuals in the organization and giving them ample opportunities to be responsible as well as get training, learning and development will help prepare a talent pool from within the enterprise itself.... hese talented individuals must be nurtured and developed through training and development on the job in preparation for taking up senior roles.... esponsibility for the Talent Management function lies with the hr department and I will do my best to employ this principle where I work....
2 Pages (500 words) Essay

Training and Mentoring in InterClean

This paper “training and Mentoring in InterClean” discusses different applications of training and mentoring at InterClean.... Two effective ways to help the employees adjust to their work requirements is through the use of training and mentoring.... The employees need the training to learn new selling techniques to become more effective at all-inclusive solutions.... he objective of the training program is to improve the skills and capabilities of the salesman....
7 Pages (1750 words) Essay

Diversity and Pedagogy - Educational Needs of the Class or Training Group

… The paper “Diversity and Pedagogy - Educational Needs of the class or Training Group” is a forceful variant of essays on education.... The paper “Diversity and Pedagogy - Educational Needs of the class or Training Group” is a forceful variant of essays on education.... One important thing is to identify the different needs of the individual students as well as the needs of the whole class as a group.... The reason for considering the needs of a class as a whole and beyond identifying the needs of the class is the fact that the needs of an individual student will eventually affect the other students....
7 Pages (1750 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us