Marketing research - social media audit

Marketing research - social media audit Essay example
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Name: Professor: Course: Date: Market Research EXECUTIVE SUMMARY The Safaricom Limited is a Kenyan based company which operates within the docket of telecommunication and technology sector, to provide mobile phone services. Since its establishment in 1997, the company has continued to provide products and services ranging from telephony, third generation (3G), general packet radio services (GPRS), enhanced data GSM environment (EDGE), data and fax…

Introduction

Additional products and services include Safaricom Mail and Safaricom shops. In March 2007, Safaricom Company, in collaboration with Vodafone Group Services Limited, via Vodafone Marketing S.A.R.L., launched the M-PESA services (Mobile Money Transfer Services). Based on its advancements in terms of growth and service provision, the Company has signed agreements with other companies i.e., Vodafone International Holdings B.V. it is worth noting that one of its major achievements was realized in 2009 (two years after its establishment), when it realized a100 percent interest in Packet stream Data Networks (http://www.safaricom.co.ke/about-us/about-safaricom/our-history-heritage). WHAT: Safaricom begun as a department of the Kenya Posts and Telecommunications Corporation based on an analogue ETACS networks and later upgraded to GSM in 1996. On 3 April 1997, Safaricom Limited was integrated as prescribed in the Companies Act under the category of private limited liability company, and altered into a public company on 16 May 2002, with limited liability. WHO: Safaricom Company is faced with a stiff competition for Airtel, Essar-yu, and Orange companied. Although they apply different strategies, their targeted market is one. ...
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