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Measuring performance of Hospitals at Qatar - Research Paper Example
Author : juneleannon
Pages 12 (3012 words)
Measuring performance of Hospitals at Qatar [Supervisor’s name] Contents Contents 2 Executive Summary 3 Introduction 4 Research Design 4 Results 6 Reputation of the Hospital 9 Service Providers Performance 11 Communication between Service Provider and Patients 15 Accommodation 17 Catering Facilities 18 Recreation and Entertainment 20 Value for Money 21 Location 23 Conclusion and Recommendation 24 List of References 26 Appendix I: Questionnaires 27 Appendix II: Cross Tabulation Results 36 Executive Summary The aim of the project is to review the performance of hospitals located at Qatar, and to measure its performance on the basis of 8 dimensions…
Two modes of analysis have been performed namely quantitative and qualitative. A total of 40 respondents have been selected to review the performance of hospitals. The overall performance of hospitals located at Qatar is fair according to the views of patients having different country origin. The service quality of these hospitals have been measured on 8 dimensions, therefore, there are many areas for improvement for these hospitals. The important recommendation includes that hospitals should hire expert medical staff that could better treat their patients and care for them. Medical staff is a critical factor in the success of hospitals as they provide the core services to its customers. Introduction Background of the Project The aim of the project is to review the performance of hospitals located at Qatar, and to measure its performance on the basis of 8 dimensions. ...