It is in the emerging industry stage of the life cycle as international and domestic travel continues to increase. There is immense competition as there are hundreds of hotel chains and top firms in this industry make up 20% of the entire industry (tourism-review, 2007)
With the industry’s increasing growth rate, it is important to find employees, especially young workers who are very innovative and creative and come up with novel ideas of hotel management. The industry nowadays is facing a shrinking channel of workers hence; it is increasing its recruitment efforts and coming up with targeted strategies that help them make the recruitment process more effective (U.S. Bureau of Labor Statistics, 2006-07 Career Guide to Industries).
The role of a multi-unit manager in an organization is very important as there is a range of tasks that have to be catered to. A multi-unit manager is an interface between corporate strategic management and the operational units where the services are being performed. This manager is responsible for unit managers across brand or district but is rarely present at the place of operation (Jones, 1999). Coordination and collaboration is difficult because multi-unit managers may well be located far from their peers and superiors. A research by Goss-Turner and Jones concludes that here are four key aspects of multi-unit management level: job scope, organizational congruence, geographic density and unit conformity. (Jones G.-T. a.,