The IT has brought the development to the hospitality industry.
1) Introduction: The hospitality sector is basically a sector with a wide framework consisting of various industries like hotels, pubs, travel and tourism etc. The hospitality sector is a very complex structure and very anonymously expanding industry. Thus the need to reduce this complexity and to have a flow of information and other facilities, the use of computer technology has been proved to be a major milestone in this industry. The computer technology now a day is termed as Information Technology (IT). The Information Communication Technology (ICT) may be taken as sub part of the IT.
2) IT its nature and relevance in hospitality industry: The Information Technology has an extensive use in hospitality industry today. It has brought the latest facilities to this industry. The IT has aided the new features of development to this industry. The service quality has also improved with the application of IT. Thus the customer is satisfied with this improvement and the productivity has also increased.
The condition 5 years ago has been enhanced a lot as the communication between the customer and the service provider. Now the customer can be in direct contact with the management of hotels due to the websites. This reduces the gap and enables the customer for going to the hotels, restaurants directly with the advance booking. This saves the time and put the surety in the mind of owner. This has lead to security in the owner's mind about the money and customer. The customer in turn acquires a improved service.
In the tourism industry, the online bookings in from 1999 to 2002 shown a double figure growth in four years with 58% growth in 2001 and 28% in 2002 (Zongqing Zhou page 3). This shows the benefit of IT in the tourism industry. The travelers with online bookings have spent over 13 billion dollars in 2001 (Zongqing Zhou page 3).
Thus with the help of information technology every businessmen in hospitality industry can market its qualities, services offered, management through websites. He can upgrade his features of services, products, future plans by updating the websites. The businessmen can directly influence the customers through online services.
The e-commerce is also an application of IT by which there can be online money transaction between the management and the customer. The customer has an upgraded facility of not holding the money every time. The e-commerce i