Information Management Master Case Study

Case Study
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The National Health Service UK (NHS) is the biggest publicly funded health organisation in Europe with the mission of providing good healthcare for all. It is a growing organisation employing more than 1.5 million people providing free healthcare to 60 million UK residents.


NHS funding derived directly from national taxation has won worldwide recognition as one of the most reasonable and least costly way of public healthcare funding. While the NHS services are run separately in Wales, Scotland and Northern Ireland by their respective administrations, the overall supervision in England is done by the country's 10 Strategic Health Authorities (SHAs) that in turn are controlled by the Department of Health (source:
Measuring performance efficiency of a healthcare system is difficult and the same applies to NHS also. However, the broad indicators like the declining infant mortality rate and the increasing life expectancy in the UK point to significant contribution by the NHS to the nation's healthcare. The NHS does not charge its patients except for some specialised services for optical and dental treatments and for some prescriptions. The patient is treated irrespective of the country of the UK he or she is resident of. The patient is not hassled with procedural matters.
One of the major information management issues being faced by the NHS is timely implementation of its National Programme for IT which is one of the world's largest IT projects. ...
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