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Research method for hospitality and tourism assessment: a case study on Hilton hotel) - Essay Example

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Research method for hospitality and tourism assessment: a case study on Hilton hotel)

The paper tells that tourism and hospitality are two economically important and interconnected industries that have a number of interconnected professions, such as customer service, cleaning, maintenance and cooking. Tourism is the process of a person travelling to a place that is not their usual environment and staying there for a period of more than one day, but less than a year. People travel for a range of different reasons, including business and pleasure, and because of this they have different objectives and desires. Some travellers have a lot of time, and like things to be relaxed and easy-going. Others, such as businessmen, are much shorter on time, and require fast and efficient service. Many people will travel from one side of the world to another, or will travel many times within a short period of time. Tourism has been a rapidly growing industry, driven by increases in the ability to travel and the prevalence of people with disposable incomes. The hospitality industry works to provide accommodation to both tourists and locals, and are places where are wide range of different cultures and expectations meet and interact. Hotels often become a hub for such interactions, and both staff and managers must deal with the myriad of wants and needs that arise from these different cultures. Because of the prevalence of travelling, hotels are an important part of the hospitality industry, and they provide people with a place to stay when they are far away from home. ...
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This paper will focus on customer satisfaction within the hotel industry and the effects that culture and ethnic background has on how customers perceive their stay. This research and its conclusions will be directly related to the hospitality industry and the organisation which is being studied…
Author : daniellahansen
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