"How are tourism businesses using ICT to improve the tourist experience?" ?

"How are tourism businesses using ICT to improve the tourist experience?"  ? Essay example
Masters
Essay
Tourism
Pages 10 (2510 words)
Download 0
How the Tourism Businesses Using ICT to Improve the Tourist Experience? Introduction Tourism is integral to the global economy. The value of the industry is apparent as well in the employment sector; it provides millions of jobs all over the world. And, it is currently undergoing a technological revolution…

Introduction

109). This implies that the application of an array of communications- and computer-assisted, and electronic technologies are being used to a greater extent to improve the performance and implementation of business operations in the tourism industry, and to enhance tourist experience. One of the primary functions of ICTs is the processing and speeding up of information flow to and from the customers. In addition to the World Wide Web, other technology devices, such as smartphone and GPS, have boosted the tourist experience (Mamaghani, 2009; Cantoni, Kalbaska, & Inversini, 2009). Homogenisation of communication technologies allows global reception of mobile phones. Tourists use GPS to quickly and conveniently acquire directions and information about present locations. The combination of standard technologies and systems also has given suppliers the opportunity to lessen costs, and enhance the tourist experience. For instance, airline businesses launched mobile check-in by combining the check-in procedure with the newest mobile phone technologies (Frew, 2000; Kourtit et al., 2011). ...
Download paper
Not exactly what you need?

Related papers

Strategy for tourism
Glasgow 2016 action plan takes advantage of the city’s growth, favorable national policy environment, and higher level of ambitions and desire for Glasgow’s future prosperity and well-being. This clearly indicates that the strategy for Glasgow tourism is closely linked to the national and city policy document. The Glasgow outcomes and to ensure it meets its 2016 vision, there are certain…
Reading Portfolio/Journal
Adverse weather conditions such as heavy rains and snow fall discourage tourists from visiting a certain country. Heavy rainfall can damage roads and interfere with air transport (Condren, 2011). This hinders navigation to different locations. Language barriers pose a significant challenge to this sector, as well. Language barrier is a condition whereby parties cannot communicate appropriately. It…
An Urban Tourism Experience
Through the development of a narrative of the experience of being out in the field, the study uses thematic descriptions in order to define the way in which the experience of Rome can be brought into context with the modern experience. The themes that emerge in the development of the case are defined by the overall Roman culture through which an understanding leads to a sense of pride in the…
The Peninsula Hong Kong: ICT, E-Tourism and Service
Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can…
analysing tourism and hospitality businesses
Internal Stakeholder Groups 16 4.2. External Stakeholder Groups 17 5.0. The Process and Importance of Marketing Audit in Thomas Cook Group Plc 18 5.1. Marketing Mix Strategy of TCG 18 6.0. Customer Profitability in Thomas Cook Group Plc 21 7.0. Thomas Cook Group Plc's Resources 22 7.1. Financial Performance 22 7.2. Human Resource Management 23 7.3. Sales and Marketing 24 8.0. Conclusion 24…
Using management information system for tourism and hospitality
Specifically, it will assess such impact on the hotel industry by evaluating its general applications for the Hilton Hotel Corporation which is one of the largest and most extensive hotel corporations in the world. For the tourism sector, MIS plays a wide variety of roles. In general it is a tool in increasing tourism demand, which then increases tourists and revenue for the industry. Tourism has…
Critically evaluate how ICT is applied to the tourism and hospitality industries
Contextually, it would be crucial to mention that organisations operating in the tourism and hospitality industries also face immense competition amid themselves owing to the increasing numbers of entrants and established brands offering similar products and services. Companies possess the need to develop effective strategies to deal with such scenarios. They need to perform effectively in every…