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Building Capabilities at the Westward Hilton
Pages 4 (1004 words)
westward Hilton capabilities of builiding A hotel is a commercial established place where the legitimate care and relieve of guests are met. A hotel is meant to provide services demanded by the visitors. Any hotel has a mission to provide genuine care and comfort to its guests who should enjoy the services offered…
According to Green, westward Hilton assumed in what immense services meant to its guests rather than spending some quality moments with them to actually understand what their desires are. They failed to understand that first encounter with some of treatment determines the attitude or rather the perception that one holds towards something or somebody. The credo of the Ritz-Carlton which the former westward managers formed and their beliefs statement after was of no good to westward Hilton. This is because the interaction between the management staff and the guests was restricted to non-existent. According to Adams, D 2006, the function approach of a firm should spotlight long-term achievement of the business and not the current and pass. Green states that the organization should therefore evaluate an indication of the past victory, the present and promote changes that will bring forth success for future. Green criticizes the westward management’s assumption that all is well with the future of the firm they reluctant to developing a consideration of what the bazaar was and who they offer their services to. The management staff failed to put prioritizes guests’ needs and instead was more concerned about competition therefore ending up not offering the best to the customers. ...
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