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Case Study example - Development of DDS
Pages 12 (3012 words)
DDS, in its predominant ideology, was meant to be designed as a virtual (digital) city that would promote public interaction within the community as well as with the politicians. This was to be achieved through providing them with free and easy-to-use access to the internet…
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The idea was inspired by Freenets in U.S. and the initial software was also purchased from a Freenet in U.S.
The major objective behind the creation of the technology was to make it accessible to "everybody". This, however, required the technology and its design to be extremely user-friendly in order to accommodate computer illiterates as well. This very need induced and highlighted the high level of user consideration in system design.
Serious efforts were made towards achievement of maximum public accessibility. Public access Terminals were installed in a variety of public locations to make the city accessible to the masses and "everybody". Initial interface of the system was DOS based and a helpdesk was also setup to provide telephonic support to the users. City metaphor was used in this first interface to further enhance easy usage. This was later called DDS 1.0 when next interfaces were implemented.
However, the initiators and policy makers played an important role in constructing user images and representations that were central to the design of this system. They, idealistically, created a varied set of user representations that were rather abstract in definition of "everybody". This definition was central to the teams of designers that subsequently worked on DDS 2.0 and DDS 3.0.
Although the team behind DDS aimed to make this city accessible to everybody, but the end-users were not central ...
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