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ICT AND CUSTOMER SERVICE - Dissertation Example

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Masters
Author : stephancrist
Dissertation
Tourism
Pages 52 (13052 words)

Summary

Information and Communication Technology (ICT) and Customer Service: "The Impact of ICT on Hotel Customer Service and Employee Competency Within the Tourism Industry" Sept 2013 Acknowledgements Abstract This research paper presents how ICT has become a valuable tool for hotels and the tourism industry in providing better customer service to its customers through a number of interactions…

Extract of sample
ICT AND CUSTOMER SERVICE

Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too. ...
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