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Information and Communication Technology (ICT) and Customer Service: "The Impact of ICT on Hotel Customer Service and Employee Competency Within the Tourism Industry" Sept 2013 Acknowledgements Abstract This research paper presents how ICT has become a valuable tool for hotels and the tourism industry in providing better customer service to its customers through a number of interactions…
Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too. ...
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