ICT AND CUSTOMER SERVICE

ICT AND CUSTOMER SERVICE Dissertation example
Masters
Dissertation
Tourism
Pages 52 (13052 words)
Download 0
Information and Communication Technology (ICT) and Customer Service: "The Impact of ICT on Hotel Customer Service and Employee Competency Within the Tourism Industry" Sept 2013 Acknowledgements Abstract This research paper presents how ICT has become a valuable tool for hotels and the tourism industry in providing better customer service to its customers through a number of interactions…

Introduction

Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too. ...
Download paper
Not exactly what you need?

Related papers

The Peninsula Hong Kong: ICT, E-Tourism and Service
Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can…
Service Experience Report
In fact, employees showed a negative at attitude towards customers like us, which is evident from the details posted in my blog 1. They tried to discriminate us from other customers. On the other hand, the manger was an understandable person who knows the importance of treating all customers equally well for the development of the business. He tried to settle the issues rather than complicating…
Service experience report
Services have several distinguishing factors all that have implications during marketing. One of these factors is that services are intangible that means that services cannot be stocked. Consequently, variation in demand is difficult to manage. In addition, the actual cost of the service is difficult to determine making pricing difficult. The other characteristic of services is that they are…
"How are tourism businesses using ICT to improve the tourist experience?" ?
109). This implies that the application of an array of communications- and computer-assisted, and electronic technologies are being used to a greater extent to improve the performance and implementation of business operations in the tourism industry, and to enhance tourist experience. One of the primary functions of ICTs is the processing and speeding up of information flow to and from the…
Critically evaluate the new developments on Destination Management Systems
Responsibilities for planning, marketing and coordination of the tourist destinations are either managed by the actors of the public sector or stakeholders of tourism industry who are in partnerships with each other. Management of destinations involve several major steps, such as mass advertising, offering customers with recommended services, offering guidance related to travel and destinations,…
Tourism Service Marketing
These organizations are keen to embrace new technology and trends that are relevant in the market (Gordon, 1999). In this case, consumers also dictate the pricing of the goods and services. Schneider (1980) points out customers are given the first priority and dictate almost all strategies implemented in this organizations. Both support and critics have been provided for this marketing strategy.…
Critically evaluate how ICT is applied to the tourism and hospitality industries
Contextually, it would be crucial to mention that organisations operating in the tourism and hospitality industries also face immense competition amid themselves owing to the increasing numbers of entrants and established brands offering similar products and services. Companies possess the need to develop effective strategies to deal with such scenarios. They need to perform effectively in every…